Overview — What is Ledger® Live?

Ledger® Live is the companion application for Ledger® hardware wallets that provides account management, send/receive functionality, staking options, portfolio overview and app management for the device itself. It comes in two primary forms: Ledger Live Desktop (Windows, macOS, Linux) for full-featured device control, and the Ledger Live App for iOS and Android for quick account checks and mobile transactions.

Download & Install Safely

Always download Ledger® Live from Ledger®'s official site or the official app stores. Choose the Desktop installer appropriate to your OS or install the mobile app from Apple App Store / Google Play. After installation, open the app and follow on-screen prompts to connect your Ledger® device via USB or Bluetooth (supported models only).

Login & Device Access Explained

Ledger® Live itself does not hold your private keys — they stay on the Ledger® hardware. “Logging in” usually means unlocking your Ledger® device with its PIN and approving transactions on the device screen. You will pair the hardware with Ledger® Live, which then populates your account balances and transaction history by reading account public keys from the device.

Troubleshooting — Common Problems & Fixes

  • Ledger Login not working: confirm device PIN, update firmware and confirm the correct USB cable/port.
  • Unable to login Ledger / Error connecting Ledger account: close other apps that may use USB, try a different cable, enable browser native USB access if using browser integrations, and ensure Ledger® Live is updated.
  • Ledger Live App not working: clear app cache, reinstall the app from the official store, restart your phone, and check Bluetooth permissions on iOS/Android.
  • Can't verify Ledger Wallet: use Ledger®'s genuine check flow and verify the device welcome screens match Ledger®'s documented process. Never enter your recovery phrase into software or websites.
  • Ledger 2FA reset: Ledger® Live does not replace two-factor authentication for external services — follow the external service's account recovery steps if 2FA is lost.

Account Recovery & Security Best Practices

If a device is lost or damaged, restore accounts on a new Ledger® device using your 24-word recovery phrase. Keep that phrase offline and physically secure — never share it and never type it into a website. Regularly update Ledger® Live and device firmware, watch for phishing attempts, and only follow instructions from Ledger®'s official Help Center.

Frequently Asked Questions

1. Where should I download Ledger® Live?
From Ledger®'s official website or official app stores only. Avoid third-party download links.
2. My Ledger® device isn't recognized — what's the fastest fix?
Try a known-good USB cable, different port, reboot computer, and update Ledger® Live. For Bluetooth, ensure the device supports Bluetooth and is in pairing mode.
3. How do I recover my accounts if I lose my device?
Use the 24-word recovery phrase on a new Ledger® device or a compatible recovery tool that you trust. Do not reveal the phrase to anyone.
4. Can I reset 2FA in Ledger® Live?
Ledger® Live is not a 2FA provider. For services where you used 2FA, follow those services' recovery procedures. Ledger® protects private keys, not external account 2FA settings.
5. What does "Can't verify wallet" mean?
It usually indicates a mismatch in the device's expected startup screens or an untrusted environment. Run Ledger®'s genuine check and contact the Help Center if unsure.